Art of Drawers (“AOD,” “we,” “us,” or “our”) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Art of Drawers of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Art of Drawers decides to make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Art of Drawers and it governs any and all data collection and usage by us. Through the use of www.artofdrawers.com, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that Art of Drawers does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. We highly recommend that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites collect, make use of, and share the information collected.
Specifically, this Policy will inform you of the following:
- What personally identifiable information is collected from you through our website;
- Why we collect personally identifiable information and the legal basis for such collection;
- How we use the collected information and with whom it may be shared;
- What choices are available to you regarding the use of your data; and
- The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
- Contact and account information you provide (such as name, email address, phone number, and home address) when you request a consultation, place an order, create an account, subscribe to our communications, or otherwise interact with us;
- Information about your home and project preferences that you share in connection with a design consultation or order;
- Payment information processed through our payment vendors in connection with an order;
- User-Generated Content you submit, such as project photos, reviews, testimonials, or comments about our custom drawer solutions; and
- Information automatically collected when visiting our website, which may include cookies, third-party tracking technologies, and server logs.
In addition, Art of Drawers may collect non-personal anonymous demographic information, such as age, gender, and household income, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Art of Drawers may also deem it necessary, from time to time, to review websites that our users may frequent to learn what types of services and products may be the most popular to customers or the general public.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
- To better understand your needs and provide you with the services you have requested;
- To fulfill our legitimate interest in improving our services and products;
- To send you promotional emails containing information we think you may like, when we have your consent to do so;
- To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
- To route your consultation requests and orders to the Art of Drawers franchisee serving your geographic area; and
- To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies, or associations; the type of contract we have with you; the existence of your consent; and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
Art of Drawers does not sell customer lists or personal information to third parties in exchange for money.
However, as described in the “How We Share Your Information” section below, we do share personal information with our corporate affiliates, franchisees, service providers, and selected marketing partners in order to operate our business, deliver the products and services you request, and offer you information about products and promotions that may interest you. You may opt out of marketing-related sharing at any time as described in the “Your Choices and Opt-Out Rights” section.
Art of Drawers may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.artofdrawers.com.
Art of Drawers may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
How We Share Your Information
With Third-Party Vendors. Art of Drawers shares information collected through this Site with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site; to schedule in-home design consultations; to process payments; to conduct customer satisfaction surveys; and to help us with our marketing and promotional efforts. These third-party vendors may need information about you to perform their functions and are required by contract to protect your information and use it only for the purposes for which we engaged them.
With Other Users of this Site. You may be able to submit User-Generated Content on or through this Site, such as project photos, reviews, testimonials, or comments about our custom drawer solutions. In this Policy, “User-Generated Content” or “UGC” refers to content that you post using the social networking and review tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use). Any personal information contained in UGC can be read, collected, or used by others.
In addition, we may use UGC you submit—including before-and-after photos of your custom drawer installations—for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.
With Third-Party Social Media Platforms. We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook, Instagram, Pinterest, or Houzz). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the custom drawer products or design consultations you have requested. Thus, you should have no expectation of privacy in those actions.
Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve. These third-party services are governed by the privacy policies of the providers and are not within Art of Drawers’ control.
Within the Art of Drawers Corporate Family. We may share information collected through this Site with other companies within the Art of Drawers corporate structure, including our parent company, subsidiaries, and affiliates. These affiliated companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.
With Our Franchisees. Art of Drawers operates through a network of independently owned and operated franchise locations. We may share information collected through this Site with our franchisees—particularly the franchisee serving your geographic area—so they can respond to your inquiries, schedule your in-home design consultation, and provide installation and warranty services. Our franchisees may be permitted to use your information for their own marketing purposes and in any manner otherwise consistent with this Policy.
With Other, Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with home improvement retailers, interior designers, home builders, or other third parties to sponsor contests, home shows, or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.
In Aggregate or De-Identified Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so they can better understand our customer base and the market for custom drawer solutions. We may also share, with third parties, information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.
As Part of a Business Transfer. Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of this Site to another organization, sell all or a portion of our business or assets, merge with another organization, or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements, including consultation agreements and warranty terms; to outside auditors who have agreed to keep the information confidential; or to protect our own rights or property or the rights, property, or safety of our customers, franchisees, employees, or others.
As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page, you will be consenting to the disclosure of your information as described in that privacy notice. We also reserve the right to disclose your information as described in any click-through agreement to which you have agreed, including agreements entered into when scheduling a design consultation or placing an order.
Your Choices and Opt-Out Rights
Marketing communications. All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To unsubscribe from our marketing emails, please click the “unsubscribe” link in any marketing email we send you or send an email stating that you wish to unsubscribe to info@artofdrawers.com. Art of Drawers will continue to adhere to this Policy with respect to any personal information previously collected.
Opt out of marketing-related data sharing. If you do not want Art of Drawers to share your personal information with our corporate affiliates, franchisees, or selected business partners for their own marketing purposes, you may opt out at any time by emailing info@artofdrawers.com with the subject line “Marketing Opt-Out.” Please note that even if you opt out of marketing-related sharing, we may still share your information with service providers and franchisees as necessary to deliver the products and services you have requested.
Third-party websites. If you wish to unsubscribe or opt out from any third-party websites, you must go to that specific website to unsubscribe or opt out.
Non-Marketing Purposes
Art of Drawers greatly respects your privacy. We maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Art of Drawers products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children Under the Age of 13
Art of Drawers’ website is not directed to, and does not knowingly collect personally identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Links to Other Websites
Our website does contain links to affiliate and other websites. Art of Drawers does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.
Notice to European Union Users
Art of Drawers’ operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. By providing personal information to us, you are consenting to its storage and use as described in this Policy. We rely on appropriate safeguards for such transfers, such as the EU-U.S. Data Privacy Framework and Standard Contractual Clauses, where applicable.
Your Rights as a Data Subject
Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU, you have certain rights as a Data Subject. These rights are as follows:
- The right to be informed: this means we must inform you of how we intend to use your personal data, and we do this through the terms of this Policy.
- The right of access: this means you have the right to request access to the data we hold about you, and we must respond to those requests within one month. You can do this by sending an email to info@artofdrawers.com.
- The right to rectification: this means that if you believe some of the data we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email at info@artofdrawers.com with your request.
- The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to info@artofdrawers.com.
- The right to restrict processing: this means you can change your communication preferences or opt out of certain communications. You can do this by sending an email to info@artofdrawers.com.
- The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at info@artofdrawers.com.
- The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to info@artofdrawers.com.
In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach, and we will contact you if your personal information is ever at risk. For more details regarding our security protections, see the section below or visit our website at www.artofdrawers.com.
Security
Art of Drawers takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control.
The company also uses Transport Layer Security (TLS) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree to and accept such changes.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Art of Drawers
Email: info@artofdrawers.com
Website: www.artofdrawers.com